Login  /  Register  | 3 premium articles left before you must register.

Appalled by criticisms of snow clean-up

Nancy James Montville

Publication: The Day

Published 02/19/2013 12:00 AM
Updated 02/18/2013 04:46 PM

As someone who works in the office of a local Public Works Department, I have to say that it is appalling the way some residents call and scream and swear at the office staff. After the recent major winter storm I had to listen to people scream and use profanity. I had to listen to people call our highway workers stupid, incompetent and threaten to slap the plow drivers.

I do understand the frustration all were feeling due to the severity of the storm and the time it took to restore things to a level of normality. However, what do these individuals think they are going to gain by yelling, name calling and threatening the workers? Yes, we are called to offer a high level of customer service to the best of our ability, which may not meet the expectations of everyone who calls, but the residents and customers need to realize that this sort of behavior is uncalled for and abusive.

I have to wonder if these individuals talk to their spouses, children or grandchildren the way they talk to us.

Town News

Visit Zip06
Submit Your:  Submit Your News Submit Your Photos Submit Your Events
Most Recent Poll
Passengers aboard the Carnival cruise ship Triumph shared their tales of a vacation-turned-nightmare. Have their stories made you think twice about a similar vacation?
Yes. I think I'll stick to road trips and hotels with working bathrooms.
26%
No. I think cruise ship companies now will be more vigilant about safety and maintenance.
23%
No. Even before this incident I would never get on one of those floating tributes to gluttony and pollution.
35%
Yes. My 'Love Boat' dream has been shattered.
6%
No. Just booked a cruise online.
10%
Number of votes: 953

No current items found

No current items found

The Day on Facebook

In the past two weeks our Facebook fans have won tickets to the CT Tigers, Newport Winefest and Mystic Seaport. Become a fan of The Day on Facebook for access to these contests, breaking news, TheDay.com's best features and more!